Separate observation from interpretation
Record what was observed, what the person reported, what others reported and what remains uncertain. Behaviour that looks like non-compliance, dishonesty or low motivation can have several explanations.
Use teach-back and supported completion
Ask the person to show or explain the next step in their own words. Complete essential forms and calls together when leaving them as homework creates predictable failure.
Recovery-friendly environmental design
Audit waiting, noise, light, signs, privacy, phone access, group expectations and the number of steps needed to re-enter after a missed contact. Environmental friction can be changed.
Lapse repair
Treat a lapse as information. Identify the earliest point in the chain, restore contact quickly, update the plan and avoid adding shame as another trigger.
Evidence and scope
This page is educational and does not diagnose, replace individual clinical assessment, treatment, detoxification advice, safeguarding procedures or emergency care. Content is grounded in the 2026 publication and prioritises UK guidance and reputable evidence sources. See the editorial and evidence policy for scope and updates.
Read the editorial & evidence policy