Before the appointment
Offer clear confirmation of time, place, worker and purpose. Where possible, allow useful alternatives to phone-only access and explain what will happen if the person is late or misses contact.
During the appointment
Reduce unnecessary sensory load, use clear language, offer breaks and process one issue at a time. Write key decisions down.
After the appointment
Send a short summary of agreed actions and the next contact. Where consent allows, involve a supporter who helps the plan survive outside the session.
Groups and programmes
A group should not be treated as the only evidence of motivation. Share agendas, make rules explicit, allow breaks and provide individual or smaller-group alternatives when required.
Evidence and scope
This page is educational and does not diagnose, replace individual clinical assessment, treatment, detoxification advice, safeguarding procedures or emergency care. Content is grounded in the 2026 publication and prioritises UK guidance and reputable evidence sources. See the editorial and evidence policy for scope and updates.
Read the editorial & evidence policy